Last Updated and Effective Date: September 6, 2024.
This Privacy Policy (“Policy”) describes how Neat Escrow And Title LLC and its subsidiaries and affiliates (collectively, “NEAT”, “we”, “us”, or “our”), collect, use, store, and share your personal information when: (1) you access or use our websites, mobile applications, web-based applications, or other digital platforms (“Sites”), (2) when you use our products and services (“Services”); (3) you communicate with us in any manner, including by e-mail, in-person, telephone, or other communication method (“Communications”); (4) we obtain your information from third parties, including service providers, business partners, and governmental departments and agencies (“Third Parties”); and (5) you interact with us to conduct business dealings, such as personal information we obtain from business partners and service providers and contractors who provide us certain business services (“B2B”).
This Policy applies wherever it is posted. To the extent a NEAT subsidiary or affiliate has different privacy practices, such entity shall have their own privacy statement posted as applicable.
Please note that this Policy does not apply to any information we collect from job candidates and employees.
What Type of Information Do We Collect About You?
Depending upon how you interact with our Sites and Services, the nature of your Communications, and the nature of our interaction with Third Parties, we may collect the following information from and about you:
- Direct identifiers, including but not limited to your unique online identifier, name, alias, social media handle, IP address, username and password, postal and/or e-mail address, phone number, account name and/or account number, social security number, driver's license number, passport number, and/or state identification number.
- Related identifiers, including but not limited to your date of birth, bank, credit, or debit card number, financial information, insurance policy number, and/or license plate information.
- Physical characteristics, including protected characteristics under federal and state law, such as age, sex, race, and ethnicity.
- Commercial information, including records of products or services purchased, obtained, or considered, and other purchasing and consuming histories and tendencies.
- Biometric information, such as fingerprints.
- Internet or other electronic network activity information, with our Sites and in Communications, including browser type and version, browser settings, operating systems and platform, device type, operating information, mobile carrier, and page response time and download errors.
- Geolocation data, such as your zip code and time zone.
- Audio, electronic, and visual information, including telephone recordings, electronic communication records, and security camera footage from applicable NEAT properties.
- Professional or employment-related information, such as your work history, salary history, and education history.
How Do We Collect Your Information?
We collect your personal information in three ways:
Directly from you when you access or use our Sites or Services, conduct business dealings with us in the B2B context or when you communicate with us in any manner, including but not limited to:
- Personal information you provide by filling out forms in person or electronically through our Sites, including information provided at the time of registering for any Service or event, posting material, or requesting further services or information;
- Personal information you provide when you access or use our Services;
- Personal information you provide when you conduct B2B dealings with us;
- Personal information you provide when you enter a sweepstakes, contest or promotion sponsored or offered by us;
- Personal information you provide when you report a problem with our Sites;
- Records and copies of your correspondence (e.g., email address) if you contact us;
- Your responses to surveys that we might ask you to complete;
- Details of transactions you carry out through our Sites, and the fulfillment of your orders; and
- Your search queries on the Sites.
Automatically when you access or use our Sites, Services, conduct business dealings or when you communicate with us, including but not limited to:
- Details of your visits to the Sites, including traffic data, location data, logs and other communication data;
- Information about your computer and mobile device, and internet connection, including your IP address, operating system, and browser type; and
- Interactivity with an e-mail, including opening, navigating, and click-through information.
From Third Parties, including but not limited to:
- Data analytics providers for the purpose of receiving statistical data about your activity on our Sites;
- Social media networks for the purpose of collecting certain of your social media profile information and activity, including your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform;
- Service providers, including but not limited to internet service providers, fraud prevention services, and related partners; and
- Public sources, including local, state, and federal government agencies and departments, to facilitate your use of the Sites, and to provide you with our Services.
How Do We Use Your Personal Information?
We use the personal information outlined in What Type of Information Do We Collect About You for a variety of business and commercial purposes, including but not limited to:
- Provide the Sites to you;
- Provide the Services you have requested;
- Conduct business dealings with you;
- Fulfill a transaction you requested or service your policy;
- Handle a claim;
- Create and manage your account between NEAT and you or any other Third Party;
- Operate the Sites, including access management, payment processing, Site administration, internal operations, troubleshooting, data analysis, testing, research, and for statistical purposes;
- Respond to your requests, feedback, or inquiries;
- Comply with laws, regulations, and other legal requirements;
- Comply with relevant industry standards and our policies;
- Protect and enforce your rights and the rights of other users against unlawful activity, including identity theft and fraud;
- Protect and enforce our collective rights arising under any agreements entered between NEAT and you or any other Third Party;
- Protect the integrity and maintain security of our Sites and Services;
- Operate, evaluate, and improve our business;
- Provide you with information and advertisements about products, services, and promotions, from us or affiliates, that may interest you;
- Deliver content tailored to your interests and the way you use the Sites;
- Present content in a manner that is optimized for your device; and
- Measure and analyze the effectiveness of the Sites and Services we provide to you.
How Do We Disclose Your Personal Information?
We do not sell your personal information or share your personal information for cross-context behavioral advertising. We may, however, disclose personal information referenced in What Type of Information Do We Collect About You with others for a variety of business and commercial purposes, including:
- With your consent. We may disclose your personal information with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of use on our Sites; orally, either in person or on the phone; or by other means.
- In a business transfer. We may disclose your personal information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to Third Parties as a business asset in the transaction.
- To non-affiliated third parties, such as service providers and contractors. We may disclose your personal information with other parties, such as service providers and contractors, to facilitate your access and use of our Sites and Services, including but not limited to internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social medial networks, and service providers who provide us a service (e.g., credit / debit card processing, billing, shipping, repair, customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Sites or Services, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).
- To subsidiaries and affiliates. We may disclose your personal information with our NEAT subsidiaries and affiliates to further facilitate your use of our Sites and Services, and to ensure the smooth and consistent operations of NEAT by identifying and repairing errors that impede intended functionality and to protect against malicious, deceptive, fraudulent, or illegal activity.
- For legal process and protection. We may disclose your personal information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
- Enforce or apply agreements, or initiate, render, bill, and collect for Services;
- Protect our rights or interests, property or safety or that of others;
- In connection with claims, disputes, or litigation - in court or elsewhere;
- Protect users of our Sites and Services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; and
- Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government.
How Do We Store and Protect Your Personal Information?
Although no system can guarantee the complete security of your personal information, we take all commercially reasonable steps to ensure your personal information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your personal information.
How Long Do We Keep Your Personal Information?
We keep your personal information for as long as necessary in accordance with the purpose for which it was collected, our business needs, and/or our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to nature of the information subject to disposal.
Children
Our Sites and Services are not intended for children under the age of 18. This includes any links to other websites that we provide for our convenience. We do not knowingly collect the personal information of children for any reason.
International Jurisdictions
Our Sites and Services are hosted and offered in the United States of America (US), and are subject to US federal, state, and local law. If you are accessing the Sites or Services from another country, please be advised that you may be transferring your information to us in the US, and you consent to that transfer and use of your personal information in accordance with this Policy. You also agree to abide by the applicable laws of applicable US federal, state, and local laws concerning your use of the Sites and Services, and your agreements with us. Any persons accessing our Sites or Services from any jurisdiction with laws or regulations governing the use of the Internet, including the collection, use, or disclosure of information, different from those of the jurisdictions mentioned above may only use the Sites or Services in a manner lawful in their jurisdiction. If your use of the Sites or Services would be unlawful in your jurisdiction, you may not use the Sites or Services.
Accessibility
We are committed to making our content accessible and user friendly to everyone. To request a copy of this Policy in an alternative format, please contact us at 405-724-6244 or eta@neatok.com.
Changes To Our Privacy Policy
We may change this Policy from time to time.
YOUR CONTINUED USE, ACCESS, OR INTERACTION WITH THE SITES OR SERVICES, OR YOUR CONTINUED COMMUNICATIONS WITH US AFTER THE UPDATED POLICY HAS BEEN POSTED WILL REPRESENT THAT YOU HAVE READ AND UNDERSTOOD THIS POLICY.
Contact Us
Phone: 405-724-6244
E-mail: ETA@neatok.com
Mail: 3401 W Rock Creek Rd, Norman, OK 73072